Our Services
SAMISEC is firmly committed to providing the very best service, as stipulated by the
terms of the Guarantee/Warranty period and beyond.
Post Sales Support
All of our new equipment comes with a standard warranty, and for clients requiring peace of mind beyond the standard warranty, SAMISEC offers an extended version tailored to the client's own circumstances.

No two companies are alike, and our policy is to design each extended warranty according to the particular requirements of each individual client.

We invite you to contact us for a discussion of your needs.
Extended Warranty Options
Customized to your specific requirements
Flexible terms and coverage options
Professional technical support included
Service Agreements
Sale Maintenance
For clients wishing to secure a particular service level for the maintenance of their equipment out of the standard or extended warranty Or clients who require a depth of support not otherwise stipulated by the terms of the guarantees or warranties.

The service under this category is executed by our Professional and Technical Services Division, with the assistance and support of our spare parts and maintenance products department.
Post Sale Training
Through its Technical and Professional Services Division, SAMISEC can make available its significant pool of expertise to interested clients, by agreeing on an ad-hoc or systematic training schedule with the aim of upgrading specific skill sets of the client's in-house personnel.

Similarly, in collaboration with the client, SAMISEC is able to institute a suitable assessment and selection programme, permitting each client to choose the most suitable candidates for the skill development agreement.

This, of course, ensures maximum return on investment for the client.
Combined Agreement
This is a hybrid agreement combining the best of both worlds.

Under this category, the client benefits from the maximum peace of mind possible as well as maximum return on investment, as all benefits from both maintenance and training agreements are merged in a master agreement.

SAMISEC is able to customise each S.L.A (Service Level Agreement) to the specific parameters of individual clients.
SAMISEC is able to customise each S.L.A (Service Level Agreement) to the specific parameters of individual clients.
Field Services
What sets SAMISEC apart from many of its peers is the service ethos in which our company is deeply anchored.

As a power generation company, we at SAMISEC understand that any downtime of an asset such as a STANDBY-GENSET could lead to infinitely greater cost than downtime of your material handling or construction related equipment.

While any loss of asset availability is traditionally calculated in financial terms, the consequences of power loss could transcend the tangible financial into incalculable intangible costs, such as loss of life as a result of ICU failure or absence of a critical AC ventilation system that the vulnerable and elderly depend on.

That is why, at SAMISEC, we have always considered technical and field service the backbone of our company's offering.
Our Service Divisions
Technical & Professional Services (TPS)
The SAMISEC-TPS is the SAMISEC arm dedicated to providing advisory and training services across various technical & functional spheres.

In close cooperation with our client, the TPS designs and delivers bespoke technical training and, together with our Maintenance, Repair and Overhaul (MRO) Division, delivers pre-emptive and curative maintenance programmes.
Maintenance, Repair & Overhaul (MRO)
The MRO Division is the SAMISEC division directly responsible for the provision of all necessary replacement parts, systems and sub-systems.

We cover equipment supplied by SAMISEC, as well as by third-party entities, ensuring comprehensive maintenance support for industrial equipment and machinery.
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SAMISEC
Leading provider of heavy-duty industrial equipments to firms, institutes and entities across Algeria and the surrounding regions since 2002.
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123 Industrial Zone, Algiers,
Algeria

+213 123 456 789

info@samisec.com
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